ORDERS & PAYMENT
Seen something you like? Yippee! Not sure how to place that order? Just follow our simple steps below to purchase or book a treatment.
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LOCAL ORDERS AND BOOKINGS WITHIN SHANGHAI AND CHINA
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If you wish to purchase any item from our collection, please connect with us DIRECTLY on our personal wechat account below to place your order. Send us the details of the items you are interested in, and we will get back to you as soon as possible on availability, and more detailed info on your items. If you are wanting to book a treatment, workshop or program then please contact us directly to schedule your appointment. Alternatively you can also shoot us an email if you prefer by clicking on the QR code below.
All local payments can be transferred via wechat, Alipay, or cash.
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If you are based in Shanghai, and wish to view the collection it is possible to arrange an appointment at one of our partners studio for viewing. Please note appointment slots are limited so be sure to schedule ahead of time to avoid disappointment. We recommend to schedule 2-5 days prior.
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OVERSEAS PAYMENT
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If you wish to purchase any item from our collection or book an online session/course, please connect with us directly below to place your order. Please email with the subject line of your enquiry and we will get back to you as soon as possible on your order/session.
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1. All prices are quoted in CHINA YUAN RENMINBI (RMB)
2. Payment can be made in any currency through paypal. You do not need a paypal account to order, and it is fast, easy and secure. PAYPAL accepts all credit cards - Visa, Mastercard, China Union Pay, American Express, Discover.
3. You can check the approx rate of exchange using a reputable currency convertor. We recommend: www.xe.com
4. PAYPAL will automatically calculate in the currency of your choice when you check out. Please note you maybe charged additional service fees by your provider.
5. We also accept bank transfers, and transferwise.
If you have any questions please email us at:
vibereition@gmail.com
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SHIPPING POLICY
All our items are shipped from our studio in Shanghai by local courier SF express using standard shipping. If you wish to express your item please contact us directly for options. Below is the current local rates:
*(Please note fee WILL vary depending on express options and weight of package. Final fee will be quoted at time of order.)
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DELIVERY CHARGES
Standard Shipping in Shanghai: 12 RMB (1 kg and under.)
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*Same day delivery if sent out before 12pm or next day delivery)
*For other cities within China we will confirm the fee once we have the correct shipping details.
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For price estimations or to check your tracking number please visit:
https://www.sf-express.com/cn/en/
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We know many of you that love our creations are based out of China, and we hope that we can spread our magic regardless of where you are based in the world! Shipping rates will vary depending on your location, and weight, so please contact us directly to discuss shipping arrangements and quotes. Please note there maybe some restrictions on items being sent overseas. We can check these details once you connect with us.
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HONG KONG/TAIWAN/SINGAPORE/MALAYSIA/THAILAND:
We use local courier SF express using standard shipping, but due to recent restrictions certain items may not be possible to ship. Alternatively we will use EMS china post which may take 3-14 working days. (Depending where you are.) Please contact us directly for more details.
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For price estimations or to check your tracking number please visit:
https://www.sf-express.com/cn/en/
https://www.chinapostaltracking.com/ems/
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INTERNATIONAL SHIPPING TO ALL OTHER COUNTRIES
For orders outside of China and Asia we use EMS china post recorded delivery. Due to current global situations delivery dates may vary depending on country and restrictions. If you wish to ship by a specific courier such as Fedex or DHL please connect with us directly to discuss possible options and provide us with your shipping account details.
For price estimations or to check your tracking number please visit:
https://www.chinapostaltracking.com/ems/
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* All international customs duty and taxes will be the responsibility of the customer. This is dependent upon the country in which you reside. Vibereition is not responsible for payment of duties or taxes.
OVERSEAS DELIVERY
RETURN & EXCHANGE POLICY
As most of our products are hand made to order and of crystal origins, we unfortunately do not offer refunds or exchanges on our products. Please bear this in mind before making a purchase. The reason why we do not offer returns/exchanges is because each crystal carries an energetic imprint from its owner and can be passed on to others. We wish to minimize any possible energy transference to other clients and trust that the crystals/items go to where they are intended. If you are uncertain and are buying a gift for someone then please contact us directly about our flexible gift certificates that we offer. These will offer the flexibility for your loved ones to choose their own gift or treatment without the pressure!
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There is strictly no returns on Bespoke or custom creations.
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If your product has a fault in any way, subject to our discretion we will happily refund, replace or fix your item accordingly.